There is a small food place in Vizag called Radha Parlour. On the wall behind the cash counter, there is a poster which says:
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
-- Mahatma Gandhi
Everyone who works in the parlour is polite and buying food there is a pleasant experience. We admire their attitude because they have got the concept of customer service right where much larger businesses are way off the mark.
Since we like to receive good service, we focus on offering the same to our clients. We keep learning and improving.
Our client list has been showing quite a healthy growth but what we are most happy about is that over 90% of our clients are happy with our services and stay with us.
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